How can I login to my account?

Type in your registered phone number and password Click "Login".

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How do I update/edit customers account information?
  1. Log in to your account
  2. Click "Profile" and go to "Update"
  3. Type in your information and click "Edit Profile"
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How do I add funds to my account?
  1. Log in to your account
  2. Click on "Add Funds"
  3. Select the amount you wish to add
  4. Input your credit card information
  5. Click "Add Funds"
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What is the rate per minute to a country I call?
  1. Click "Reference" in the navigation bar
  2. Click "Search Rates"
  3. Enter the country you wish to call
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Will I lose my balance if I don't use it?

Yes. You will lose any remaining funds if you do not use them before the expiration date. PayGo Funds expire 180 days from last recharge. Unlimited accounts expire after 30 days.

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How to set up speed dial number(s)?
  1. Log in to your account
  2. On the Account Information page, Click '+ Add a Line' next to the Speed Dial Numbers
  3. Enter the desired speed dial number then the phone number
  4. You can register up to 10 numbers
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How do I view my calling details?
  1. Log in to your account
  2. Type number you wish to view calling details
  3. Click on "Call History" Page
  4. Enter the desired date range
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I forgot my password, how can I retrieve it?
  • You can click “Retrieve Passcode” on the sign in page
  • If you are still having trouble, you can call our Customer Service 888.944.2355.
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Which access number should I use in case I don't receive an SMS Message?
  1. From the login page, click "Access Numbers"
  2. Find your state or your local access area code and pick the same local number that you have. This will ensure a lower international rate
  3. If you don't find your exact area code, you can pick another access number with the closest area code to your county. If you have unlimited calling plan on your mobile or home phone, then you can dial any local access number that's available for your state
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What forms of payment is needed to open an account?

You need a credit or debit card. We accept Visa, MasterCard, or Discover. When you are signing up for Airvoice ILD, please make sure to enter the credit card information and billing address exactly as it is shown on your monthly bill.

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Can I safely enter my credit card number on your website?

Yes, all of our members' personal information is stored safely behind our firewall and all online transactions are handled with the highest level of security. We incorporate Microsoft SSL (Security Socket Layer) into our website and employ the latest encryption technology to prevent our members' information from being intercepted.

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Why was my credit card declined?
  1. You may have previously saved your credit card's expiration date which has now expired
  2. The address you provided may be different from the address your credit card company has on file. Please ensure that the credit card and personal information you provide is exactly as how the card issuing company has it. If you are still not successful, please call customer service at 888.944.2355.
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What is Auto Reload/Auto Recharge?

Your account will be charged automatically once your balance is below a certain threshold that you specify. You don't have to worry about entering your credit card information every now and then, and you don't have to worry about running out of minutes to call your loved ones.

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Do I need a long distance carrier on my phone to use Airvoice ILD service?

"No, you do not need a long distance carrier on your phone to use this service. This service is available to you as an add on if you have any international destinations you need to call.

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How do I add additional phone numbers to my account?

Sign into your account and click the "Main" tab. Click "Add Registered #" in the "Registered Numbers" section to add up to nine additional phone numbers to your account.

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